The below stated conditions are valid for rental contracts made between the
tenant and the home owner through the rental agency Catalan Holidays (CH).
1. Payment & booking conditions
A holiday home can be booked through the website of Catalan Holidays or by
phone. As soon as possible after having received your reservation CH will send
you a final booking confirmation either by e-mail, fax or post depending on the
data received from you.
The rent is paid in 2 instalments. The 1st instalment, which is equal to 25 %
of the total rent, must be received by CH no later than 7 days after the date of
the booking. When you pay the first instalment you confirm at the same time that
you have read and accept our general terms and conditions. The balance of 75
% must be paid latest 42 days prior to the commencement of the rental period.
CH reserves the right to cancel the booking if the 1st instalment of 25 % of
the rent has not been received 7 days after the date of the booking.
If there are 42 days or less to the arrival date at the time of booking, the
full amount should be paid immediately and latest 3 days after the booking is
Payments should be carried out by credit card or bank transfer to the bank and account
number mentioned on the booking confirmation.
CH has the right to cancel the booking without notice if the total rental
amount has not been received in due time. In this case the tenant can not claim
the fulfilment of the rental agreement nor a refund of amounts already paid.
Upon payment of the total rent the tenant will automatically receive a
voucher. The voucher is the document that confirms that the total rent has been
paid and it must be shown to the key holder upon arrival to the holiday
CH charges a fixed booking administration fee of 19 EUR per
2. Prices and services
The quoted prices are always per NIGHT per PROPERTY in the stated season. In
the high season from June 8th to September 13th the minimum stay required is normally 7 nights and
the day of
arrival is always Saturday. During the rest of the year it is in most cases also
possible to arrive and depart on other weekdays than Saturday. It is stated in each individual property description
whether alternative arrival/departure days and shorter stays are available.
Some additional expenses such as final cleaning, bed linen, tourist tax etc.
may occur depending on which holiday home is being rented. Normally such
expenses will be stated in the relevant property description on the website of
CH and additionally they will be shown on the booking confirmation that the
tenant receives from CH.
The general information about the holiday home (facilities, final cleaning,
bed linen etc.) and the destination (transport, shops, restaurants etc.)
mentioned in each property description is updated on a yearly basis. Accordingly
CH does not accept any responsibility for changes made subsequently.
3. Changes to prices and services
Although the property descriptions and the prices stated on the CH website
are carefully elaborated, there might occur some changes in a few exceptional
cases. Such changes will be announced immediately when a booking is made. If
such changes should exceptionally occur after that the booking has been made,
and the changes have a major impact on the rental agreement, the tenant has the
option to cancel the contract in writing and free of charge latest 7 days after
that the change has been announced by CH. Subsequently CH will refund the amount
paid in advance for the holiday home.
4. Arrival and departure
The rental period starts on the first day at 16.00 hours. If nothing else
has been agreed or is stated on the voucher, the arrival to the place of the key
delivery must take place between 16.00 hours and 19.00 hours. Departure must
take place on the last day of the rental period before 10.00 hours. If the
tenant is unable to arrive within the mentioned timeframe, he should make
another agreement with CH in due time before the arrival date. CH does not
guarantee the delivery of the key if the tenant should arrive outside the stated
timeframe and the tenant has to assume any costs that might arise due to his
late arrival including hotel accommodation, transport expenses etc. and no
claims can be made by the tenant towards CH afterwards.
CH does not refund a part of the rent due to late arrivals or due to any
other personal circumstances or if the tenant has to abridge the stay in the
holiday home. If the tenant should wish to prolong the stay he should contact
the booking department of CH as soon as possible.
The tenant can not cancel or change an existing rental agreement. However
the booking of a holiday home may be cancelled by the tenant against payment of
the following cancellation charges:
• Up to 70 days before the start of the rental period: 10 % of the total
• 69 – 43 days before the start of the rental period: 25 % of the total rent
• 42 days or less before the start of the rental period: 100 % of the rent
A booking is considered cancelled on the day that CH has received a written
cancellation from the tenant.
Catalan Holidays recommends that the tenant takes out a cancellation guarantee
that covers the cancellation of the stay in the holiday home. The cancellation
guarantee can only be taken out at the time that the booking is made. The cost
of the cancellation guarantee is 4% of the rental. The guarantee covers
cancellations made latest 24 hours prior to the commencement of the rental
period due to sudden illness, accident or death affecting the
tenant, a travelling companion or a member of the
(spouse, live-in partner, children, parents, in-laws, grandchildren, siblings,
or grandparents). A medical certificate or a death certificate will be required
to support a claim. Any fee for the mentioned certificate is to be paid by the
client. The medical certificate or the death certificate and a copy of the
voucher for the stay should be send to the head office of Catalan Holidays no
later than 3 days (72 hours) after that the cancellation has been made. Claims
that qualify will receive a full refund of the rental paid, with the exception
of the 4% cancellation guarantee premium and an administration fee of 30 EUR.
6. Cancellation of the rental agreement or replacement of the holiday home
CH reserves the right to substitute the booked holiday home with another
property or to refund the paid rental amount in case of unpredictable incidents
such as for instance breach of the contract by the home owner, incorrect
information or similar events. CH can immediately cancel the rental agreement
and refund the paid rent if the property should not be available due to force
7. The tenant’s obligations
A security deposit for damages will have to be paid at the destination when the key is received. The
exact amount of the deposit is stated in each property description on the
website of CH and moreover it is shown on the voucher. The security deposit must
be guaranteed by a credit card in the name of the lead tenant/client and by
signing the “Form to pay the security deposit by credit card” (click
to view the form) during the check-in. Only VISA and MasterCard credit cards
are accepted. Only in the event of a claim will CH deduct from the card the
amount necessary to cover expenses and repairs as a result of damage or
breakages caused by the tenant or his/her party during the stay or to cover
expenses not previously paid in accordance with CH’s website and current
general booking conditions. Any charges to the card will be made not later than
two weeks after the date of departure of the tenant. The key holder reserves the right to
withhold the key and deny access to the holiday home if the tenant does not
accept to pay the security deposit.
The amount of the security deposit is 200-400 euros depending on which type of
holiday home is rented. If the tenant should cause damages that exceed the value
of the security deposit he will be liable to pay the difference as soon as the exact
value of the damages has been determined and CH has informed him in writing
about the difference.
The tenant must ensure that the property is returned in a presentable and tidy state including the washing-up
of dishes, cutlery, and kitchen utensils etc., emptying of the refrigerator, the
freezer and dust bins. This is also valid although the tenant has paid a final
cleaning or such a cleaning is already included in the rent. CH reserves the
right to deduct any additional cleaning costs from the security deposit if the
tenant should not leave the property in the above mentioned state.
CH and the key holder reserve the right to double the deposit when a holiday
home is rented out to persons aged 27 or below or to youth groups consisting of
6 persons or more. As a general rule
CH does not accept youth groups with an average age of 27 years or below.
The tenant is obliged to respect and keep the local rules and regulations
related to the holiday home and to ensure that neither the tenant himself nor
other members of his party cause inconvenience to neighbours or other
surroundings. CH and the property owner reserve the right to cancel the rental
agreement immediately and without notice if the tenant or other occupants of the
rented property show gross negligence or purposely carry out actions against the
rules and regulations in force. In such cases the rent will not be refunded.
The maximum capacity of the holiday home is stated in each individual
property description and includes children regardless of their age. In case that
the number of occupants exceeds the maximum allowed, the key holder has the
right to deny the tenant access to the rented property.
8. Complaints and claims
Although CH carefully inspects and controls the holiday home before each
single arrival, it could occur that a defect, fault or damage is detected. In
such a case the key holder or the CH service office should be informed
immediately and latest 48 hours after arrival. If the problem can not be solved to the satisfaction of the tenant
within a reasonable time, the head office of CH should be contacted by phone on
(+34) 902 945 380 or by e-mail to email@example.com.
CH does not accept any responsibility for defects, faults or damages and
subsequent claims if the tenant fails to inform CH as soon as possible after the
arrival or during the stay. Any complaint or claim must be received in writing
by CH or its agent latest 2 weeks after the termination of the rental period
otherwise the tenant looses his right to receive a compensation or a refund. The
name of the CH representative who attended the tenant at the destination should
be mentioned in any written complaint.
9. Catalan Holidays liability
Should a gross defect or fault be detected in a holiday home, CH will
normally offer the tenant an equivalent holiday home of the same price level.
Should the alternative holiday home be of a lower price, the price difference
will be refunded. Should it not be possible to find a satisfactory solution due
to a lack of available properties or due to the non-acceptance of the
alternative holiday home by the tenant, the total rent or a part of the rent
will be refunded according to the degree of liability determined by CH.
CH does not accept any liability in case of:
• Negligence or neglected services which can be imposed on a third party.
• Defects or faults in any kind of swimming-pools, children’s play grounds,
sport facilities etc. The use of such installations is
entirely on the users own risk.
• Burglary or theft in the holiday home.
• Force majeure or any other unpredictable events that CH or its agents or
representatives could not have prevented.
The stated terms and conditions are valid for rental agreements made between
the tenant and the home owner through Catalan Holidays who acts as an agent/intermediary.
The conditions and the quoted prices stated on the website of CH replace
earlier published versions and are valid, excluding misprints, from October 1st,
2012 till September 30th, 2013. The rental agreement should be interpreted
according to Spanish law by the court of Arenys de Mar, Barcelona, Spain.